Elle Annie Bookings Policy

Hey beautiful!
Welcome to Elle Annie Salon! Please take the time to read our booking policy below, in order to ensure that your appointment goes as smoothly as possible.

 

~HAIR SERVICE BOOKING POLICY~

             At Elle Annie, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon satisfied. This service guarantee is subject to you complying with our terms of service. By using the Services, you agree;

(i)    Some services or products may not be suitable for you. Elle Annie staff will exercise all care and skill when providing their service, however, you are responsible for determining whether the service or product is right for you.

(ii)   Prior to each treatment or service, you will disclose to Elle Annie staff, any personal factors which may affect your treatment or service, and if/where required by  completing a consent form. This will apply to all new clients and existing clients.

(iii)    To arrive 10 minutes earlier to your appointment time for preparation. If you are 15 minutes late past your appointment, we will reduce your treatment time or we will have to reschedule/cancel the appointment, and you may incur a cancellation fee, which will be at Elle Annie’s discretion.

(i)      To turn your mobile on silent during appointments to avoid interruption.

(ii)      It is your responsibility to watch your children at all times while in the salon.

(iii)    We do not accept responsibility for any items lost in the salon. All personal items are your responsibility at all times.

 

                                                           ~DEPOSIT~

1. Nonrefundable Deposit must be paid to book and  secure an appointment for any of our services including the following services:

1. hair extensions,

2. keratin services,

3. braiding services,

4. all other treatment services,

5. Chemical straightening or any other lengthy service .

   1. No deposits will be refunded.

~CHANGE of SERVICE~

If a service is booked and, during your appointment, you wish to add or change a service, it can only be done if our schedule allows us to do so. To avoid any scheduling issues, please notify us, when making a booking, of any extra services or add-ons that could be required. This will allow us to meet all your expectations and provide you with a more comfortable experience.

~LATENESS to an APPOINTMENT~

We kindly ask you to be on time to your appointment. A delay of more than 15 minutes, may incur an additional fee of $25 . A delay of more than 30 minutes will result in your appointment being cancelled.

~CANCELLATIONS~

 In the event of a cancellation or reschedule  the following applies;

(a)  Cancellations or reschedule within 48 hours of the appointment time: If you cancel or reschedule  within 48 hours you will forfeit the deposit amount and it will be charged to the card details used to secure the booking. This is due to the lengthy appointment space we need to reserve for these services which will be unlikely to be filled at short notice. However if you Cancellations or rescheduling within 48hrs because of sickness or looking after a minor,  subject to Elle Annie’s discretion your deposit may be transferred to your next appointment as long as it's within two weeks of original appointment, which will be at Elle Annie’s discretion. Only one deposit transfer allowed, otherwise it will be forfeited. Cancellation of the appointment will have your deposit forfeited and if applicable late fee apply

(b)               Cancellations or reschedule greater than 48 hours from the appointment time. If you cancel or reschedule  with more than 48 hours’ notice your account will be credited with the deposit amount. You will then be able to transfer and use the entire deposit amount with the stylist you originally booked with for any service or product at a time of your choosing.

   No show appointments: will incur 100% of the service cost which will be added or charged to your card on your account and will need to be paid in order to make future bookings. Repeat no show offenders will be asked to pay their appointment in full prior or even banned from the salon in extreme cases.

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~REFUNDS and EXCHANGES~

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If a product purchased online or in store is faulty or a service is unsatisfactory, it may either be exchanged or refunded, which will be at Elle Annie’s discretion and note:

1. No deposits will not be refunded.

2. There will be no refunds for a change of mind.

3. There will be no exchange or refund for services provided or treatments purchased.

4. There will be no exchange or refund for product purchase that do not meet the conditions set out under these terms.

5. A refund is only provided where required in accordance with the Australian Consumer Law. The Australian Competition and Consumer Commission (ACCC)  or Australian Consumer Law governs the decisions made by Elle Annie in regard to refunding a product and/or service.

   1. We will not accept returns for credit without prior authorisation. Refund requests for products and/or treatments purchased online or instore must be in writing and issued to Elle.Annie@outlook.com within 15 days of the purchase for review and consideration of whether a refund is warranted.

   2. If you are not 100% satisfied with your product and/or treatment purchase, we are happy for you to return your item(s) for a store credit. Any goods which you return for credit will only be accepted if they are in the original packaging, in pristine order and meet the following conditions applicable to return items condition:

1. Products must be unused & unopened.

2. Products must arrive back with us with in original box/packaging in new resalable condition.

3. Return authorisation must be obtained from our Customer Service Team before sending any items back.

4. Return shipping costs are at the expense of the customer.

5. Shipping & Insurance fees cannot be credited.

6. Products returned damaged will not be accepted not credited.

PROCEDURES for SPECIFIC SERVICES
~Wig installations and weft coloring~

For wig installations, please ensure that we receive your wig at least 7 days prior to your appointment. This will sure that your wig is prepared and ready for your seamless installation.

~Bundle customization and coloring service~

For bundle customization, please ensure that we receive your bundles at least 5 days before your appointment. This will ensure that your bundles are properly coloured and styled. An express service, at an extra fee, can be provided if we are informed immediately of your request.

~PAYMENT~

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1.1              By using the Services, you agree;

(a)                All invoices are due and payable in full immediately following the date of invoice.

(b)               We reserve the right, to charge a fee for overdue payments, credit card payments, cancellation of orders, manual processing of payments, and to pass on bank fees imposed on payments.

(c)                Should you fail to pay your invoices by the due date then:

(i)             Invoices outstanding for over 3 days are subject to a 7.5% per month late payment penalty until the invoice is paid in full;

you shall pay all our costs and expenses (including legal costs on a solicitor/client basis and debt collectors' costs) which may be incurred in the recovery or attempted recovery of the overdue amounts from you.

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