Elle Annie Bookings Policy

Hey beautiful!
Welcome to Elle Annie Salon! Please take the time to read our booking policy below, in order to ensure that your appointment goes as smoothly as possible.

 

~HAIR SERVICE BOOKING POLICY~

A non-refundable $50 deposit is required for all bookings. This will be deducted from the total price of your service. The deposit is payable through the website.

No deposit = NO BOOKING. If a booking must be cancelled or changed within 48 hours of the appointment date, the deposit will be secured as CREDIT. 
 

~CHANGE of SERVICE~

If a service is booked and, during your appointment, you wish to add or change a service, it can only be done if our schedule allows us to do so. To avoid any scheduling issues, please notify us, when making a booking, of any extra services or add-ons that could be required. This will allow us to meet all your expectations and provide you with a more comfortable experience.

~LATENESS to an APPOINTMENT~

We kindly ask you to be on time to your appointment. A delay of more than 15 minutes, may incur an additional fee. A delay of more than 30 minutes will result in your appointment being cancelled.

~CANCELLATIONS~

Please note that any cancellation or rescheduling of an appointment must be done at least 48 hours prior to the appointment date. Your deposit will otherwise be forfeited.

~REFUNDS and EXCHANGES~

Unfortunately refunds or exchanges are not permitted for bundles purchased or services provided. It is strongly encouraged to read carefully about our products and services and to contact us, should you have any questions.

PROCEDURES for SPECIFIC SERVICES
~Wig installations and weft colouring~

For wig installations, please ensure that we receive your wig at least 3 days prior to your appointment. This will sure that your wig is prepared and ready for your seamless installation.

~Bundle customization and colouring service~

For bundle customization, please ensure that we receive your bundles at least 2 days before your appointment. This will ensure that your bundles are properly coloured and styled. An express service, at an extra fee, can be provided if we are informed immediately of your request.

~PAYMENT~

Payments are accepted in the form of cash, bank transfers, Pay ID, and card transactions .